What is a wax melt?

A wax melt is a piece of scented wax which you heat, either on an electric burner or a burner heated by a lit tea light. The heating process releases fragrance into the air, leaving your home smelling beautiful.

How do I remove wax from my burner?

After several burns the wax will lose its fragrance and you will want to replace the wax melt with a new piece. The safest option and one we would advise is to pop your burner in the freezer for 5 minutes and the wax should then easily pop straight out of the burner well. Another option is to to ensure the wax is cool and set, light a tea light in the burner, wait 10-20 seconds until the wax becomes loose enough to gently pop out and release from the burner.

What ingredients are used to make your melts?

We chose our ingredients carefully in order to create strong smelling melts whilst minimising our impact on the planet.

Wax: we use eco coconut wax which is slow burning, natural, vegan and biodegradable.

Fragrance: we use vegan, cruelty free and paraben free fragrances.

Glitter: we use biodegradable (non plastic) glitter made from eucalyptus cellulose.

Mica: our micas are a natural mineral product which is responsibly sourced, vegan and cruelty free.

Packaging: we use biodegradable packaging including glassine bags, an alternative to cellophane made from vegetable starch, bio tapes and paper, dissolvable packing peanuts and eco honeycomb wrap.

What are the small white crystals on my wax melt?

This is called ‘frosting’ and looks like tiny little white snowflakes on the surface of the wax. These can form when using a natural wax product and are caused by the wax trying to get back to its original form whilst cooling down. This is purely aesthetic and does not effect the performance or quality of the melt.

What is CLP and are you compliant with it?

CLP stands for Classification, labelling and packaging. Pippie Melts is CLP compliant. This means that we provide the correct labelling and packaging for our products, in line with the European Implementation of the United Nations Globally Harmonised system of Classification and Labelling of Chemicals. All our products are sold with a list of ingredients on the back of the packaging which allows you to know what is in our ingredients, should they need identifying. Full Safety data sheets are available upon request.

I live Local, do I need to pay postage?

No, we offer a click and collect service which can be selected at the checkout. You will be notified when your order is ready to collect and we will arrange a convenient time that suits you.

What delivery options do you have?

We use Royal Mail 24 tracked & 48 tracked. We also offer Evri as an alternative to Royal Mail.

Do you have a scent list?

You will find our scent list on the website. These are scents we permanently have in stock. We also are always introducing new scents for a limited time and if it’s absolutely loved by you guys we will add it to the list.

If there is a favourite fragrance you have purchased from us before and can’t find it available in our store, please message us and let us know.

Are your products safe to use if I have a pet?

Animals can suffer from allergies and reactions the same way humans can. Most animals are perfectly fine around them however, if you are unsure, we would advise you to ask your vet for which ingredients would be safe to have around your pet and check against the ingredients in the product.